Refund policy

Please read this information carefully before purchasing.

Our plaster products are handmade and many are produced to order. Because they are made with plaster, they are fragile by nature and need to be handled with care.

By purchasing from The Plastered Pixie, you acknowledge that you are purchasing a fragile plaster product that may chip, crack or break if it is dropped, knocked or handled incorrectly.

All products are carefully checked before dispatch and securely packaged for delivery.

Once an item has been received in good condition, we cannot accept responsibility for subsequent damage, chips, cracks or breakage caused through handling, dropping, knocking, storage or use. Refunds or replacements will not be provided for this type of damage.

Damage on delivery:

Please inspect your order as soon as it arrives. 

If an item is delivered damaged, please contact us within 24 hours of delivery. wherever possible. 

Please provide:

-Your order number

-Clear photographs of the damaged item.

- Photographs of the packaging (including the outer packaging).

-A brief description of the damage.

Please retain the item and all packaging until we have responded, as these may be required when investigating damage during delivery.

Reports made after 24 hours will still be considered where required under your statutory consumer rights, but contacting us promptly helps us establish whether damage occurred during transit.

If an item was delivered in good condition and is subsequently damaged through dropping, knocking, handling or use, we are unable to provide a refund or a replacement.

Nothing in this policy affects your statutory rights.